Senior Service Desk Analyst - IT Support Leadership Role in Bali

Satellite Office · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 40000000
Satellite Office is seeking a highly skilled and experienced Senior Service Desk Analyst to join our dynamic IT team in Canggu, Bali. This is a leadership role that offers the opportunity to manage and mentor a team of IT support professionals. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for delivering exceptional customer service. Join us and be part of a vibrant and innovative workplace in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

Provide level 1 and 2 technical support to end-users, ensuring high levels of customer satisfaction.,Manage and mentor a team of IT support professionals, providing guidance and support to help them grow and develop.,Troubleshoot and resolve complex technical issues, utilizing a range of tools and technologies.,Develop and implement IT support policies and procedures to ensure efficient and effective service delivery.,Monitor and analyze IT service performance, identifying areas for improvement and implementing solutions.,Collaborate with other departments to ensure seamless integration of IT services and support.,Stay up-to-date with the latest IT trends and technologies, and provide training and development opportunities for the team.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT support, with a proven track record of success in a leadership role.,Strong knowledge of ITIL framework and best practices.,Excellent problem-solving and analytical skills, with the ability to work well under pressure.,Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with colleagues and clients.,Proficiency in English, both written and spoken.,Experience with cloud-based technologies and virtualization is a plus.,Certifications in ITIL, Microsoft, or other relevant certifications are a plus.

🛠️ Keahlian

IT support and troubleshootingTeam management and leadershipTechnical problem-solvingIT policy and procedure developmentPerformance monitoring and analysisInterdepartmental collaborationContinuous learning and development
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