CRM Operations Specialist - Bali (Canggu, Ubud, Denpasar)

Join Getgo Technologies as a CRM Operations Specialist and play a pivotal role in driving customer engagement and operational excellence across our dynamic brands, including GetGo Carsharing and ZipZap Car Subscription. Based in Bali, you'll be part of a team that leverages cutting-edge CRM tools like Salesforce and HubSpot to manage and optimize customer interactions. This is your chance to work in a vibrant, fast-paced environment where your skills and creativity can make a real impact.

As a CRM Operations Specialist at Getgo Technologies, you'll be responsible for maintaining and enhancing our CRM systems to ensure seamless customer experiences. You'll work closely with our sales, marketing, and customer service teams to implement strategies that drive customer retention and growth. This role offers exciting opportunities for professional growth and development, with the chance to work with the latest CRM technologies and contribute to the success of our innovative car-sharing and subscription services.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our CRM systems, including Salesforce and HubSpot, to ensure data accuracy and efficiency.
• Implement and maintain CRM processes and workflows to support our sales, marketing, and customer service teams.
• Analyze customer data to identify trends and opportunities for improvement in customer engagement.
• Collaborate with cross-functional teams to develop and execute CRM strategies that drive customer retention and growth.
• Provide training and support to internal teams on CRM best practices and tools.
• Monitor and report on CRM performance metrics to ensure continuous improvement.
• Stay up-to-date with industry trends and emerging CRM technologies to recommend improvements.
• Contribute to the development and implementation of new CRM initiatives to support our business goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in CRM operations, with a focus on Salesforce or HubSpot.
• Strong understanding of CRM best practices and methodologies.
• Excellent analytical and problem-solving skills.
• Proficient in English, both written and spoken.
• Experience working in a fast-paced, dynamic environment is a plus.
• Certifications in Salesforce or HubSpot are a plus.
• Ability to work collaboratively in a team environment.

🛠️ Keahlian

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